Privacy Policy

Last Updated: January 2026

1. Introduction and Data Controller Information

Welcome to Pelart Laboratory (hereinafter — “the Website”, “we”, “us”, or “our”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://pelartlabbenelux.com/ and purchase our products or use our services.

The Data Controller responsible for your personal data is:

  • Company Name: Pelart Laboratory
  • Registered Address: Tuukri tn 19-202, Kesklinna district, Tallinn, Harju county, 10120, Estonia
  • Contact Email: pelartlabbenelux@gmail.com
  • Phone: +32 485 62 65 35

2. Types of Personal Data We Collect

We collect several types of information to provide and improve our services:

  • Identity Data: Name, surname, professional status (for B2B clients/beauticians).
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, location, and operating system.
  • Profile Data: Username, password, orders made by you, and preferences.
  • Face Analysis Data: If you use our “Face Analysis” service, we may collect information regarding your skin type, concerns (dryness, sensitivity, etc.), and any photos or descriptions you provide for professional consultation.
  • Usage Data: Information about how you use our website.

3. Purposes of Processing

We use your data for the following purposes:

  • To process and deliver your orders.
  • To manage your account and provide customer support.
  • To provide “Face Analysis” consultations and personalized skincare plans.
  • To verify professional status for B2B discounts.
  • To send marketing communications (where consent is given).
  • To improve our website functionality and security.

4. Legal Grounds for Processing (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we process your data based on:

  • Performance of a Contract: To fulfill your orders and provide services.
  • Consent: For marketing subscriptions and specialized services like Face Analysis.
  • Legitimate Interest: To improve our products and website security.
  • Legal Obligation: To comply with tax and accounting laws.

5. Payments and Third-Party Provider (Stripe)

We use Stripe for payment processing.

  • Security of Payment Data: Pelart Laboratory does not store or collect your payment card details. That information is provided directly to our third-party payment processor, Stripe, whose use of your personal information is governed by their Privacy Policy.
  • Data Transfer: When you make a purchase, your payment information (e.g., card number, CVC, expiry date) is transmitted via encrypted connections directly to Stripe.
  • Stripe Privacy Policy: You can view Stripe’s Privacy Policy at https://stripe.com/privacy.

6. Cookies and Analytical Technologies

Our website uses cookies to distinguish you from other users. We use:

  • Essential Cookies: Required for the operation of the site (e.g., shopping cart).
  • Analytical/Performance Cookies: To recognize and count the number of visitors (e.g., Google Analytics).
  • Functionality Cookies: To remember your preferences.You can manage or disable cookies through your browser settings, though this may affect site functionality.

7. Disclosure of Your Personal Data

We may share your data with:

  • Service Providers: Logistics and delivery partners (to ship your orders), IT and hosting providers.
  • Professional Consultants: For the Face Analysis service.
  • Stripe: For secure payment processing.
  • Legal Authorities: If required by law to prevent fraud or comply with regulatory requirements.

8. Data Storage and Security

We implement appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • Retention: We keep your data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
  • International Transfers: As our data controller is based in Estonia (EU), your data is primarily processed within the European Economic Area (EEA). If any third-party providers process data outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Your Rights under GDPR

As a resident of the EU/EEA, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure (“Right to be forgotten”): Request deletion of your data under certain conditions.
  • Restriction: Request that we limit the processing of your data.
  • Data Portability: Request the transfer of your data to another provider.
  • Object: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: At any time where we rely on consent to process your data.

To exercise these rights, please contact us at pelartlabbenelux@gmail.com.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • By Email: pelartlabbenelux@gmail.com
  • By Mail: Pelart Laboratory, Tuukri tn 19-202, Tallinn, 10120, Estonia.
  • By Phone: +32 485 62 65 35

11. Changes to the Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will be updated accordingly.