Terms & Condition

Last Updated: January, 2026

Welcome to Pelart Lab Benelux (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of products and services from us. By accessing the Website or placing an order, you agree to be bound by these Terms.

1. General Provisions

1.1. This Website is operated by Pelart Lab Benelux (hereinafter referred to as “the Company”, “we”, “us”, or “our”).
1.2. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1.3. By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

2. Company Information

Based on the information available on the Website, the contact details are as follows:

  • Company Name: Pelart Lab Benelux (Pelart Laboratory)
  • Registered Address: Tuukri tn 19-202, 10120 Tallinn, Estonia
  • Email: pelartlabbenelux@gmail.com
  • Phone: +32 485 62 65 35

3. Website use

3.1. You may use our Website only for lawful purposes.
3.2. You must not transmit any worms or viruses or any code of a destructive nature.
3.3. We reserve the right to refuse service to anyone for any reason at any time.

4. Products and Services

4.1. Description: We offer professional cosmeceuticals, peels, and skincare solutions manufactured in accordance with ISO 9001:2015 and GMP 22716 standards.
4.2. Professional Use: Certain products are intended for professional use by aestheticians. We offer a “Member Discount” for registered professionals.
4.3. Availability: All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
4.4. Online Consultation: Our Website may offer online face analysis. This service is for informational purposes and does not replace professional medical diagnosis.

5. Pricing and Payment

5.1. Currency: All prices are listed in Euros (EUR).
5.2. Taxes: Prices include VAT where applicable, unless stated otherwise.
5.3. Payment Methods: We accept payments via Stripe, which supports major credit cards, debit cards, and other local payment methods (e.g., iDEAL).
5.4. Security: Payment processing is handled by Stripe. We do not store your full credit card information on our servers.

6. Orders and Contact information

6.1. Order Process: An order is placed when you complete the checkout process.
6.2. Confirmation: After placing an order, you will receive an automated email confirming receipt. This does not constitute final acceptance of the order.
6.3. Shipping: * Free Shipping: Available for orders exceeding €500.

  • Shipping costs for orders below this amount are calculated at checkout.
  • Delivery times are estimates and not guaranteed.

7. Cancellation and Returns Policy

In accordance with EU Consumer Protection Laws:

7.1. Right of Withdrawal: Customers (consumers) have the right to withdraw from the contract within 30 days without giving any reason.
7.2. Conditions for Return: * The item must be unused, unopened, and in the same condition that you received it.

  • It must be in the original packaging.
  • Health and personal care items (cosmetics) cannot be returned if the protective seal is broken after delivery due to health protection and hygiene reasons.

    7.3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via the original payment method (Stripe).
    7.4. Return Shipping: The customer is responsible for paying shipping costs for returning items unless the product is defective.

8. Intellectual Property

8.1. All content on this Website, including text, graphics, logos, and images, is the property of Pelart Laboratory and is protected by international copyright and trademark laws.
8.2. You may not reproduce, duplicate, or sell any portion of the Website without express written permission from us.

9. Limitation of Liability

9.1. We do not guarantee that your use of our service will be uninterrupted or error-free. 9.2. Pelart Lab Benelux shall not be liable for any injury, loss, or claim arising from your use of any products procured using the service, especially if used contrary to professional instructions. 9.3. Professional products should only be applied by qualified individuals.

10. Governing Law and Jurisdiction

10.1. These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Estonia (as per the registered address), while adhering to mandatory EU consumer protection regulations.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tallinn, Estonia.

11. Changes to Terms & Conditions

11.1. We reserve the right to update, change or replace any part of these Terms by posting updates to our Website. It is your responsibility to check this page periodically for changes.

12. Contact Information

Questions about the Terms & Conditions should be sent to us at:

Phone: +32 485 62 65 35

Email: pelartlabbenelux@gmail.com

Address: Tuukri tn 19-202, 10120 Tallinn, Estonia